Account Hold Policy
Please note that we do not allow for Account Holds or to pause billing. In the event you will be limiting your usage of Kixie and wish to place your account on hold, consider the following:
- Downgrade your Agent’s Plan
- You may downgrade your Kixie agents to the lowest plan, the Integrated plan, until you decide to start fully-utilizing the service again.
- Please note that these downgrades do not result in a prorated credit to the end of billing period, you would immediately take on the downgraded tier's feature capacity, and your next bill would reflect the lower monthly payment. Email firstname.lastname@example.org and we can help you do this most efficiently.
- Cancel your Account
- While we prefer to continue providing you with service even during slower periods, you have the option of canceling your account entirely. Please reach out to email@example.com for assistance with canceling your account.
Kixie requires no setup or initiation fees and is preceded by a fully-supported, free 7-day trial. As such, we do not offer any refunds of subscription costs once they have been successfully charged.
It is your responsibility to cancel your account or make any account adjustments prior to the billing date to avoid being billed for all active user seats on the next billing cycle.
For security reasons, cancellation requests are handled by email or call only, Monday through Friday from 6 a.m. to 5:00 p.m., Pacific Time.
If you need to cancel your account, you will need to be able to verify the credit card information on file as a security measure. To cancel, please email us at firstname.lastname@example.org
What happens when I cancel my account?
Upon cancellation: all phone numbers are released, all users and settings are erased, and Kixie Dashboard access is disabled.
How do I reactivate my account?
Please email email@example.com to reactivate a previously closed or canceled account.
Porting my Numbers out of my Kixie Account
New carriers or providers may sometimes ask for documentation like invoices or similar in order to honor number porting. Please note that Kixie does not deny these porting requests unless there are outstanding payments due. Any new provider can begin the port process without these documents.
Please email firstname.lastname@example.org or your Account Manager to notify us of the port-out so we can approve it from our end.