Kixie and HubSpot Conversation Intelligence / Call Transcription

Daniel Lovig Daniel Lovig

You can now view your call recording transcriptions using Kixie and Hubspot  

Kixie - HubSpot Conversation Intelligence 

As a leading HubSpot partner, we are especially excited by the announcement of their HubSpot Conversation Intelligence product. This new offering enables sales reps and sales managers to take advantage of the best coaching opportunities which bring the voice of the customer directly into your CRM, and make coaching easy for your team.

How to make sure Call Transcriptions are activated: 

  1. Make sure you are on a Sales Hub Enterprise or Service Hub Enterprise account
  2. Go to your Settings View inside of HubSpot 
  3. Select Activities 
  4. Turn on Transcription and Analysis

Screen_Shot_2021-03-17_at_3.48.27_PM.png Benefits of Call Transcriptions: 

1. Enhanced Sales Rep Performance

2. Search and scan transcriptions for specific information.

3. Use transcriptions for training purposes.

4. Keep transcriptions for legal purposes.

5. Provide a Better Customer Experience


For questions about this, please email and/or reachout to your Account Manager for more information.