Why is my Kixie click to call giving me an error? Why is my Kixie click to call giving me an error?

Why is my Kixie click to call giving me an error?

Kixie Team Kixie Team

If you are getting an "Error Undefined" or any other error when using  Kixie Click-to-Call, please do the below troubleshooting.

  • Make sure you are in the right country code
    1. Click on settings (gear icon in the upper right) -> User Settings-> Country
    2. Make sure the country selected is the country you are dialing to. For example, if I am calling phone numbers in the United States, my country code should be United States

kixie-settings-country-code.png

  • Make sure you have a valid Kixie click to call device selected
    1. If you added/deleted a Kixie device, you may have to resync your devices 
    2. Refresh Kixie PowerCall dialer (press the Refresh icon on the top right of the PowerCall dialer)
    3. Click on settings (gear icon in the upper right) -> Set Click-to-Call Phone
    4. Choose the device you want to click to call with.
      1. *IMPORTANT* even if a device is already selected, please select one again.

kixie-click-to-call-settings.png

  • Make sure you are click to calling a valid number
    1. Click to calling a number such as 1-800-50KIXIE will not work.
      1. The number cannot have any letters