Advanced Troubleshooting of Kixie UI Issues

Alex Mann Alex Mann

Disclaimer: ** Please make sure your Google Chrome is up to date by going into Settings->About Chrome. **


Kixie uses Google Chrome's cloud, which makes it very easy to set up. Google Chrome profiles cache some Kixie-related data and this can cause unexpected issues.


Examples of Google Chrome Profile Crossing:

  1. Ghost Dialing/Unanswerable Calls
  2. Duplicate Dialers
  3. Automatic logouts - getting automatically logged out when you sign in

Steps to Resolve:

1. Uninstall the Kixie PowerCall Chrome Extension

  • Right-click the K and select "Remove from Chrome", or go into your "Extensions" and remove Kixie, don't just toggle the extension off

2. Turn off sync

If you turn off sync, you can still see your bookmarks, history, passwords, and other settings on your computer. If you make any changes, they won't be saved to your Google Account and synced to your other devices.

When you turn off sync, you’ll also be signed out of other Google services, like Gmail.

On your computer, open Chrome.

At the top right, click More More and then Settings.

At the top, under "People," click Turn off and then Turn off.




To sign out and turn off your Chromebook, learn how to sign out and turn it off.

When you sign in to your Google Account through a Google service, like Gmail, you’ll be automatically signed in to Chrome. If you don’t want to ever sign in to Chrome, you can turn off Chrome sign-in.

If you find yourself needing to import the bookmarks and settings from your old chrome user, see here.
3. Sign Back in and turn on sync

To turn on sync:

On your computer, open Chrome.

At the top right, click Profile Profile.

Sign in to your Google Account.

If you want to sync your info across all your devices, click Turn on sync and thenTurn on.


4. Re-Install the Kixie Chrome Extension
  • and sign back into it