![Why don't I hear both parties on a call recording?]({"bg": "//theme.zdassets.com/theme_assets/655825/0e17ce9d97191826d9156257163f61ca9514e210.jpg"})
![Why don't I hear both parties on a call recording?]({"bg": "//theme.zdassets.com/theme_assets/655825/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
Kixie records calls in stereo sound to ensure the best audio quality. If you are listening to the call recording on a mono headset, you will only hear one side of the conversation. To listen to both sides of the conversation
- Get a stereo headset
- https://kixie.zendesk.com/hc/en-us/articles/207275777-What-kind-of-headsets-are-recommended-for-Kixie-
- Unplug your headset, and listen to the call recording over your computer/laptop speakers
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