Kixie records calls in stereo sound to ensure the best audio quality. If you are listening to the call recording on a mono headset, you will only hear one side of the conversation. To listen to both sides of the conversation
- Get a stereo headset
- https://kixie.zendesk.com/hc/en-us/articles/207275777-What-kind-of-headsets-are-recommended-for-Kixie-
- Unplug your headset, and listen to the call recording over your computer/laptop speakers