Reminder: Verify that your microphone currently works with Google Chrome by viewing any webpage with audio. Not hearing anything?
"Microphone Access Blocked" on the Kixie dialer means that either:
a) you don't have a microphone plugged in and set as the computer's default input/output device, or
b) you blocked access to your mic when you installed the Kixie chrome extension
1. To rule out not having the mic plugged in, plug in your headset and make sure that it is set as the computer's default input/output, hit "sync microphone" in Kixie PowerCall settings, and make a test call. If it goes through, you're all set.
2. If you still get user denied media access as an error.... please paste this into your browser: chrome://settings/content/microphone
Then click "Microphone" and remove the Kixie PowerCall from the Block list, as shown below:
Lastly, make a test call from the dialer and make sure you allow Kixie access to your microphone when prompted, and it should work.
3. If it still doesn't work, you would need to clear your cache as follows:
a) copy and paste this into your Chrome browser: chrome://settings/clearBrowserData
b) Select the 4 boxes as shown by the arrows in "Advanced", as well as the timeframe of the past 7 days. Then select "Clear Data".
c) Uninstall the Kixie chrome extension (right-click the red K in the top right of Chrome, select "remove from chrome, then Reinstall the Kixie chrome extension, making sure you hit "Allow" when it prompts you to use the microphone.
Was this article helpful?
Articles in this section
- Experiencing Call Quality Issues?
- Ideal Conditions for the Kixie Dialer
- Kixie PowerCall Dialer Audio Settings
- Network and Firewall Setup for Kixie
- What kind of headsets are recommended for Kixie?
- Archived Call Recordings: Error 403 Forbidden
- Call Drops
- Choppy Voice
- Common Microphone Issue with Mac Computers
- Common Microphone Issue with Windows Computers